1. This Privacy Policy sets out the commitment of Custom Solutions Group Pty Ltd (ABN 81 159 374 179) (“Custom Solutions Group”, “we”, “us”) to protecting the privacy of personal information that we collect about you, including through our website ( (Website) as well as through our other business operations or directly from you.

2. We understand that the information you give to us is personal and we’re committed to respecting your privacy. This Privacy Policy sets out how we collect, store and use any information you give us, or that we may otherwise collect about you.

3. In using our Website, you agree to this Privacy Policy and give your consent for us to use your information as outlined. If you have any concerns, please don’t hesitate to contact us at Contact Us

What we collect

4. We may collect the following information:

a) Name
b) Address(es)
c) Telephone number(s) (including work mobile number)
d) Email address(es) (including work email address)
e) Job Title
f) Organisation
g) If you are a contractor, your driver licence details

Collecting data

We may collect your information when:

a) you contact us (for example by telephone or email or submitting an enquiry via our Website);
b) you engage us to perform services for you;
c) you sign up for a service via our Website (such as our newsletter);
d) you sign up to or take part in events or promotions arranged by us;
e) we collect data about your activities when you visit our Website and/or online services where we display advertising. For example, the content you view, the date and time you view this content, where you saw the adverts, what adverts you clicked on, what you purchased, or your location information associated with your IP address;
f) we search for your information via internet searches or browsing your publicly available information displayed on your social media accounts (including but not limited to Facebook and LinkedIn).

Storing data

5. We don’t store your credit card details. However, we do keep your billing and contact information. This information is encrypted before we transmit it over a web server.

Using data

6. The main reasons we need your information is to allow us to:

a) provide our services and associated goods to you;
b) contact and communicate with you;
c) maintain accurate and up-to-date internal records;
d) facilitate induction training of contractors and hiring vehicles;
e) market to you and others (including via Facebook, LinkedIn and Google My Business), and including remarketing (this may involve the use of a Facebook pixel or similar technology to allow us to display our advertising to you elsewhere on the internet, for example, on Google or Facebook) and periodically sending promotional emails using the email address which you have provided; and
f) contact you for market research purposes.

On occasion we might also provide data to reputable third parties, for example, to help us analyse sales patterns and navigation techniques. We might also use the data to display advertising that is more relevant to you, however, we will not include any personal information that would identify you.

We keep our customers up to date via email and we may sometimes email you with news we think you’d find interesting, or to request some feedback to help us make Custom Solutions Group even better. We won’t charge you for actioning this request and will take all reasonable steps to do so at the earliest opportunity.

We won’t pass your information on to any delivery recipient unless you have actually asked us to and we will never sell your information to a third party.
The only instances where we would disclose personal information about you are:

a) if it’s required for a relevant purpose (for example, giving your contact details to a delivery company); or
b) if we’re required to disclose information in order to meet any legal obligations (for example, a police inquiry or subpoena).

Changes to this Privacy Policy

7. We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use our Website.

Accessing Your Personal Information

8. You have a right to access your personal information, subject to exceptions allowed by law. If you’d like to do so, just let us know. You may be required to put your request in writing for security reasons. We reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Do you live in the EU?

9. Custom Solutions Group is committed to looking after our customers in the EU and we make every effort to comply with the GDPR.

What is personal data?

10. Any information relating to you.

What is processing?

11. Any operation on personal data like recording, structuring, storing etc.

Who is a Controller?

12. The person or body who determines how and why personal data is processed. In this case that’s us – Custom Solutions Group.

Custom Solutions Group’s Commitment

13. The personal data we collect is:

a. processed lawfully, fairly and transparently;
b. collected for specified, explicit and legitimate purposes including creating our mailing list, direct marketing, taking payment and providing our services to you;
c. adequate, relevant and limited to what is necessary for our purposes;
d. accurate, and where necessary, kept up to date (we will take every reasonable step to ensure that inaccurate personal data is erased or rectified without delay);
e. not stored for longer than is necessary; and
f. processed in a manner that ensures appropriate security of the personal data.

Your Consent

14. Custom Solutions Group requests your consent to the processing of your personal data for the purpose of creating our mailing list, marketing, taking payment and deliveries.

15. You give us consent to process your personal data. You can withdraw that consent at any time by sending an email to If you ask us to, we will stop using your personal data as soon as possible.

How Custom Solutions Group will work with your personal data

16. To help you to understand how Custom Solutions Group will work with your personal data we set out some key information below. If you have any questions, please feel free to contact us – we’re here to help!

Custom Solutions Group’s Data Processing Information

17. Who is the controller of the data? Custom Solutions Group Pty Ltd, Privacy contact: Steven Tiene.

18. What are the purposes for processing the personal data?
Creating our mailing list, direct marketing, taking payment and providing our services to you as well as delivering any associated goods.

19. What is the legal basis for processing the personal data? Where we have collected data from you for direct marketing purposes, the legal basis is your freely given, informed and explicit consent, which you have given by a positive act (i.e. accepting this Privacy Policy) knowing that you can withdraw it at any time. Where we have collected data from you other than pursuant to an engagement or your consent, we have collected data to facilitate our pursuing our legitimate business interests.

20. Who receives your personal data? Your data is received by us, Custom Solutions Group Pty Ltd, and by our key suppliers and our marketing platforms like Facebook.

21. Will we transfer data to a third country? Yes. We use cloud storage systems for our data, which rely on keeping multiple copies of our data in physical servers in several locations in Australia, the UK and the US.

22. How long will your personal data will be stored? We store all order and customer information indefinitely. This is necessary for our legitimate business purposes and to fulfil the purpose for which we collected the data, for example, to contact you for marketing purposes.

23. You may request access to, rectification or erasure of your personal data, restriction of processing or object to processing for automated decision-making. You also have the right to data portability. We may request a reasonable fee to process a data portability request that is manifestly unfounded or excessive, based on the administrative costs of complying with the request. We will contact you promptly and inform you if we require payment of a fee. We will not be obliged to comply with the request until we have received the fee. Just contact us by phone or email if you have a request like this.

24. You have the right to lodge a complaint with a supervisory authority. We hope that you will not have complaints but if you do please raise them with us. You also have a right to lodge a complaint with the supervisory authority in the EU Member state where you live or work.

25. Where we have collected data from you where you have ‘opted in’ for direct marketing purposes pursuant to an offer, the provision of your personal data is a contractual requirement for the delivery of an opt in material. Similarly, if you are arranging a delivery it is a contractual requirement to take the payment/billing details and delivery information. If you do not provide personal data, we may not be able to provide our services to you.

26. Is there automated decision making (including profiling)? Any automated decision making would only relate to decisions necessary for us to perform the services as agreed for you such as choice of delivery service provider or method. Please note that we also utilise Facebook advertising services, which may also utilise automated decision making. Please refer to their privacy statement, available at, for more information. Please note that we are not affiliated with or sponsored by Facebook.

27. We may collect other personal data about you from other sources. All such data is obtained from government or public registers and is publicly available. The categories of personal data include names, addresses and contact details.
Contacting us

28. If you have any questions about this Privacy Policy or would like further information, please don’t hesitate to get in touch:

Steven Tiene
Contact Us

This Privacy Policy was last updated: 14 March 2019